Diagnostic engagements that surface where retention is breaking. Fractional Customer Success leadership for the companies that need executive horsepower without a full-time hire. Built and led by a 7-year CS operator, not a generalist consultant.
Cash Consulting is led by Matthew Austin Cash, a Customer Success operator whose career spans Series B PropTech, public-company enterprise, and global consumer technology. Every framework we deliver has been run, broken, and rebuilt inside a real CS organization facing real retention pressure.
We work in two modes. Diagnostic engagements are fixed-scope, fixed-price, and end with the client measurably better positioned to act. Fractional CS leadership is for companies that need an executive in the seat — strategy, team coaching, board presence — without a full-time hire.
Fixed-scope, fixed-price work for leaders who need a credible answer to the retention question — fast. Both options begin upon receipt of the 50% deposit. Final payment due upon delivery of all artifacts.
The complete diagnostic. For leaders who need a credible answer to the retention question before committing to a longer program of work.
The diagnostic followed by thirty days of structured implementation support. For teams ready to act on the findings immediately and a natural bridge to fractional engagement.
For SaaS companies that need executive Customer Success leadership in the seat — strategy, team development, executive presence — without committing to a full-time VP hire. Engagements typically begin after a Diagnostic, but can stand alone for the right fit.
For founder-led CS organizations that need senior strategic input and team development without a six-figure hire. Eight to ten hours weekly, focused on what matters most.
VP-level engagement for established CS teams that need executive horsepower at the strategy and board layer. Twelve to fifteen hours weekly, with full ownership of CS strategy.
Have something different in mind — interim leadership, a one-quarter retention turnaround, or a custom engagement scope? Let's talk about a custom engagement.
Diagnostic engagements run on a tight five-day cycle. Fractional engagements begin with a structured onboarding week and operate on a recurring weekly cadence. Both follow the same disciplined approach.
A 30-minute working call and a structured intake. We pull the data and context required for the engagement: churn, pipeline, NRR, and account-level signal.
Quiet analysis. Account-by-account scoring. Pattern identification across the book. Framework development against your specific data.
Written artifacts and structured guidance. For diagnostics: four artifacts shipped at once. For fractional: weekly working sessions and async support.
Leadership readout for diagnostics; ongoing executive presence for fractional. Either way, the engagement ends when the team is operating better than when we started.
A 15-minute call is the fastest way to find out. No prep required, no pitch deck. We'll look at your CS landscape together and decide from there.
Atlanta, Georgia · Engagements Nationwide
Diagnostic engagements are billed on a 50% deposit, 50% on delivery basis. Fractional engagements are billed monthly in advance. All deposits are due at engagement commencement and are non-refundable once work has begun.
If Cash Consulting is unable to deliver the contracted scope within the agreed timeline due to circumstances on our end, deposits are fully refundable. Refund requests can be submitted to matt@cashconsulting.co.
Cash Consulting does not share client data with third parties. All data provided during engagements — customer lists, retention data, financial information — is treated as strictly confidential and is deleted within 30 days of engagement close unless the client requests otherwise in writing.
By engaging Cash Consulting, clients agree to the scope, timeline, and pricing outlined in their individual engagement agreement. Work product delivered is licensed for internal use by the contracting organization. All engagements are governed by the laws of the State of Georgia.